We have developed detailed templates and tools to acquire, process, maintain and utilise the customer-data for driving the business strategy and operational excellence. Our Customer Value Management toolkit focus on the long-term sustainable revenue and public-value improvements. We have developed specific tools and templates for developing and managing the SMART business requirements.
Business architecture is a specialisation of the Enterprise Architecture Business function. We utilise Business Architecture to identify, analyse, design and implement business and process improvements and strategically aligned change initiatives. Our visualisation techniques work for developing business and operating models with business, process, roles, and data visualisations for better collaboration and communication. We use and are official partners and advisors for ARIS and other visualisation toolsets.
VCG’s innovation approach is based on the premise of making hard things easy and imagining the art of the possible. As the future is many, not one, we jointly build and validate scenarios with you. We work with you to shape your future business model and deploy new offerings. We are constantly evolving to help you drive your business forward, turning threat into opportunity. Working together, VCG can help you design better outcomes and deliver long-lasting results. Some of these digital solutions enable – in addition to efficiency via automation – new types of innovation and creativity, rather than simply enhance and support traditional methods.
Developing a digital twin of the operational tasks and activities can be conveniently achieved through specialised BPM toolset and business process improvement methods. We utilise Lean Six Sigma and process re-engineering techniques to cover the length and breadth of the organisational operations. We use ARIS for discovering (process mining), modelling, analysing, and digitising the operational activities.