We offer a set of Digital tools, design templates, and structured methods for automatically discovering, documenting, and analysing the customer journeys and customer-personas. Reach out to us for complete Customer Journey Mapping as a service.
Intertwining the Digital and Human aspects can deliver the much elusive customer satisfaction and the desired business outcomes. We have developed elaborate templates, tools and Design Thinking based methods for developing human-centric solutions.
While defining Business Models and developing strategies, you need to think systematically through the steps of customers—internal or external— when they interact with a product or service. There is also a need synthesise what is learnt from market research, customer interviews and observations.
Industry leading business-design and Digital blueprinting tool, ARIS, makes an excellent platform for end-to-end customer journey modelling, analysis, publishing, auditing, surveying, and redesigning the customer journeys in a centralised library. We are the most qualified ARIS consultants in ANZ.
Neuroscience, which enables a deeper understanding of human behaviour by measuring, analysing, and visualising the underlying thinking processes, can provide a connection between what consumers do and why they do it. Neuroscientific methods can help reveal the precise moment at which the user became frustrated, or which pieces of content prompted the most neurological activity.